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Frequently Asked Questions

Where is La Croce d'Oro located?

La Croce D'Oro is a collection of apartments across Florence, not a single building. Most are in and around Santa Croce in the historic centre, with Sprone Left and Sprone Right in the Oltrarno and Bellagio out near Florence Airport. Each listing shows its own map and exact position. Via Antonio Magliabechi 7 is our administrative office, not a guest address.

Can I book directly with you?

Yes. All ten residences can be reserved directly through this site.

How many apartments are there, and how large?

Ten individually restored apartments in Florence, nine in the historic centre, ranging from 60 m² up to a 200 m² flagship suite, sleeping between 2 and 6 guests.

What are the check-in and check-out times?

Check-in from 3:00 PM · check-out by 10:00 AM (11:00 AM at Loggia Loves; flexible at At Home).

How much deposit is required to reserve?

Only 30% is due at reservation; the balance is charged 3 days before arrival. There is no security deposit.

What is the cancellation policy?

Each apartment's cancellation terms are shown on its listing and again at checkout, before any payment is taken.

Are pets allowed?

Pets are not allowed in the residences.

How much does a night cost?

Direct rates start from €140 per night, up to €330 for the 200 m² Luxury Suite with Terrace. Live prices for your dates appear at checkout.

Which residences are served by a lift?

The Luxury Suite with Terrace, Luxury View Arno (lift plus five steps), Le Ruote and the Comfort Suite are all served by a lift. Loggia Loves is an attic apartment reached by stairs. For the remaining residences, ask our concierge about access before booking.

Are children welcome?

Yes. Several residences sleep four to six guests across two or three real bedrooms — Sprone Left, Sprone Right and the Luxury Suite are the most family-friendly. For cots or any specific needs, mention them in your inquiry and the concierge will confirm what can be arranged.

I arrive late in the evening — is that a problem?

Check-in is from 3:00 PM. If you arrive later in the evening, contact us in advance and they will arrange your arrival.

Can you arrange something for a special occasion?

Yes — private chef dinners, wine tastings and private tours can be arranged for anniversaries, honeymoons and other celebrations. Tell us the occasion in your inquiry and the concierge will propose options.

What services are available during my stay?

On request: airport transfer, private chef, private guided tours, and curated Tuscany experiences such as Chianti wine tastings.