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Frequently Asked Questions

Where is La Croce d'Oro located?

In the Santa Croce district, in the heart of Florence's historic centre — Via Antonio Magliabechi 7, 50122 Firenze. It is an eight-minute walk to the Uffizi and steps from the Basilica of Santa Croce and the Arno.

Can I book directly with you?

Yes. All nine residences are bookable directly and commission-free, at direct rates with no platform surcharge — the same apartments, without the middleman fee.

How many apartments are there, and how large?

Nine individually restored apartments across central Florence, ranging from 60 m² up to a 200 m² flagship suite, sleeping between 2 and 6 guests.

What are the check-in and check-out times?

Check-in is from 3:00 PM and check-out is by 10:00 AM.

How much deposit is required to reserve?

Only 30% is due at reservation; the balance is charged 3 days before arrival. There is no security deposit.

What is the cancellation policy?

Free cancellation up to the day of arrival.

Are pets allowed?

Pets are not allowed in the residences.

How much does a night cost?

Indicative direct rates start from €138 per night for the smaller apartments up to €300 per night for the 200 m² Luxury Suite with Terrace, varying by season. Each listing on the residences page shows its from-rate; live prices appear at checkout.

Which residences are served by a lift?

The Luxury Suite with Terrace, Luxury View Arno (lift plus five steps), Le Ruote and the Comfort Suite are all served by a lift. Loggia Loves is an attic apartment reached by stairs. For the remaining residences, ask our concierge about access before booking.

Are children welcome?

Yes. Several residences sleep four to six guests across two or three real bedrooms — Sprone Left, Sprone Right and the Luxury Suite are the most family-friendly. For cots or any specific needs, mention them in your inquiry and the concierge will confirm what can be arranged.

I arrive late in the evening — is that a problem?

Check-in is from 3:00 PM. If you arrive later in the evening, contact the concierge in advance (daily, 09:00–21:00 CET) and they will arrange your arrival.

Can you arrange something for a special occasion?

Yes — private chef dinners, wine tastings and private tours can be arranged for anniversaries, honeymoons and other celebrations. Tell us the occasion in your inquiry and the concierge will propose options.

What services are available during my stay?

On request: airport transfer, private chef, private guided tours, and curated Tuscany experiences such as Chianti wine tastings.